service was great until I received product that was out of specification. I ordered 200kg of film rolls 370mm width and 180mm diameter as this is the specification for my sealing machines. film diameter is 200-220 which can be worked with as the film is used and the rolls will become smaller in diameter…but the width of the film of all the rolls is between 380-390mm wide. The film doesn’t sit on the track of my sealing machines and becomes wrinkled as we pull it through to seal containers. The company refuses to fix the order or help in anyway. it’s basically you get what you get. why even ask to specify size if they can’t meet size requirements. I now have 200kg of sealing film that is useless for my application and the representative has a bad attitude and is threatening to black list me and says “Americans suck”
also the representative was asked to change the addres of the purchase order mutiple times which she did not do and tried to make me pay $100 to change the address.
Tedarikçinin yanıtı:
You are the worst customer I have had in my 10 years of work. When you first bought the film, you said that our film is not easy to tear, the film capacity depends on the material of your box, I asked you to send us the box for testing, but you did not respond. I also sent you a roll of film for free, and the shipping cost was covered by us.
The address i put in the order is your previous address, you did not check the address before making the payment for the second order either, both of us made mistakes but we paid a $100 address change fee. We did not ask you to pay, but only explained that we need to pay $100 for this matter, we have already lost money for this order.
Regarding the blacklist, it is a fact that you were already blacklisted by other sellers before we ship, you threaten me to give a negative comment, and I won't compromise and refund just because you give a negative comment.I have already blacklisted you, I hope other sellers can see it and no longer trade with him
28 Jan 2024